Subscriptions, Cancellation and Refunds

Version 2026-09-13
Effective date: 13 September 2026
עברית

1. Provider and scope

PREZLO TECHNOLOGIES LTD, Israeli company no. 517356127, provides PREZLO. Contact support@getprezlo.com for subscription assistance and legal@getprezlo.com for legal matters. Service address: 21 Homa U'Migdal Street, Holon, Israel.

This Policy forms part of the Terms of Use. It covers purchases through Apple App Store and Google Play. PREZLO does not currently offer a separate website payment route. Store processing does not remove our own legal responsibilities.

Subscription for a minor

Before starting a subscription or trial for someone under 18, or otherwise lacking capacity to contract independently under applicable law, contact support@getprezlo.com. We present the authorised parent or guardian with the terms version, plan, price and currency, billing period, any trial, subsequent charge and automatic renewal, and request their direct, recorded approval. A separate PREZLO parent account is not required. Any additional process required by law or the store must be completed before the relevant access.

A minor’s statement that they have permission or a successful charge does not replace approval. An earlier approval does not cover a material change requiring further approval. A parent disputing a purchase or withdrawing approval should contact support and manage store renewal as well. We assist with stopping charges and refunds where required, without promising that every minor’s purchase automatically qualifies for a refund or reducing statutory rights.

2. Plans and charges

Weekly, monthly and annual subscriptions renew automatically for the selected period unless cancelled. The entire period is charged, not an instalment calculated from an advertised weekly or monthly equivalent of an annual price. Plans differ by billing period rather than priority access to alerts.

Before confirming a purchase, review the full price and currency, period, trial if offered, first charge and renewal terms shown in the store confirmation. Prices and taxes may vary by store, territory and subscriber cohort. A local price in shekels may differ from a USD price shown elsewhere in the app and is not necessarily a conversion of it. Before confirming, make sure you understand the price and currency of the transaction. If the charge is unclear, or the transaction details do not match the offer made to you, do not complete the purchase; contact support. This clause does not permit misleading displays or undisclosed charges, or limit any right arising from an earlier representation.

Existing subscribers may retain earlier prices under the store's rules. Your subscription details, rather than a current advertised price, indicate your applicable charge. We do not promise that a preserved price lasts forever.

3. Annual trial

An eligible annual subscription may include a seven-day store-administered free trial. Weekly and monthly subscriptions do not currently include a trial. Eligibility is determined through the relevant store offer, including prior subscription history. An in-app trial message may be absent even when a store offer exists. Before confirming a purchase, check whether the store transaction details include a trial, its duration and when billing starts; do not assume a trial is included if it is not stated in those details. Installation alone does not start a no-payment-method trial.

Starting a trial requires confirmation of a subscription using the store's payment arrangements. Unless cancelled in time, it converts automatically to the full annual charge shown at purchase and then renews annually. If no eligible trial is offered, the paid term starts as shown in the purchase confirmation.

For Apple, cancel at least 24 hours before a free trial ends. For Google Play, cancel before the trial ends and follow the deadline displayed for your subscription. Do not wait for a reminder. Trial access may end when you cancel, depending on the store offer.

PREZLO may schedule a local reminder approximately two days before trial expiry. Receipt depends on device permissions, scheduling and synchronisation. It is a convenience, not a guarantee, a cancellation request or a substitute for any notice legally required from us or the store.

4. Stopping renewal

Use the purchasing store account:

Select PREZLO, cancel and complete the confirmation. Save the displayed end date. The in-app management link is another way to reach the store when available. If the app is blocked by an update or payment screen, use the external links.

Ordinary cancellation stops the next renewal and generally leaves access until the end of the paid period. It does not by itself refund that period. Immediate cancellation, trial cancellation, refunds and mandatory local rights may produce a different end date.

Uninstalling, switching devices, turning off notifications or deleting personal information is not by itself store cancellation. A refund request also does not necessarily cancel future renewal.

You may send a clear cancellation request to support@getprezlo.com. We will assist, perform actions available to us and explain any store confirmation you need to complete. We will not impose unnecessary steps or reject a legally effective notice solely because it arrived by email.

5. Refunds and faults

For Apple purchases, request a refund at Report a Problem or contact Apple Support. For Google Play, use Google Play's refund process or contact us. Developers can issue certain Google Play refunds; PREZLO does not claim it has no ability to assist.

Explain a duplicate charge, missing access, purchase error or service fault and provide only the minimum transaction reference needed to locate it. Do not send full payment credentials. We will investigate and coordinate an appropriate remedy. A support request is not a promise of automatic approval; equally, store involvement does not waive a statutory refund or other remedy.

Outside applicable rights or a specific agreed remedy, unused time, disappointment in market movements or voluntarily stopping use does not automatically entitle you to a refund. We do not provide a blanket “no refunds under any circumstances” rule or require waiver of statutory rights as a condition of assistance.

6. Israel

Mandatory Israeli consumer rights are preserved, including applicable distance-sale, ongoing-service, fault and cancellation remedies. Nothing in these documents makes loss of those rights a condition of opening the app.

Apple publishes information for users in Israel about an immediate cancellation and prorated-refund route through Apple Support. The ordinary device cancellation option generally stops the next renewal instead.

For Google Play, check whether the subscription's cancellation flow offers immediate cancellation and a partial refund. If the option is missing, contact support@getprezlo.com and Google Play support; its absence does not by itself decide your legal entitlement. We will address a valid immediate-cancellation or refund request under applicable law.

Where a legal cancellation period or remedy applies, the period, starting point, required response and any permitted deduction follow that law. A standard store flow does not shorten them. We do not impose an additional PREZLO cancellation fee.

7. United States

Applicable federal and state automatic-renewal and consumer rights remain available. Required pre-charge disclosures, acknowledgements, reminders, change notices and consent must be supplied for the relevant transaction. We do not treat app use alone as permission for a new recurring charge.

State-specific cancellation/refund rights may differ from the ordinary end-of-period route. Use the store route and contact support@getprezlo.com if it does not address your request. This Policy does not impose a single “no prorated refund” rule on every state.

8. Plan and price changes

Before you confirm a plan change, review any immediate charge, credit, new period and renewal date. A switch to annual billing is not automatically free and does not automatically grant a new trial. Store rules determine how the change is processed.

New offers do not change completed transactions retroactively. Changes to an existing subscription's price require the notice and consent process applicable to the store and law. We will not rely only on continued use to treat a price increase as accepted.

9. Problems with access and service changes

For restoration, use the purchasing store account and contact support if the app does not recognise entitlement. Do not assume a purchase in one store is transferable to another or buy again before checking.

If we discontinue or materially reduce paid service, we will give notice where feasible and address applicable cancellation and refund rights. An update requirement, suspension or provider outage does not authorise us to keep amounts that must legally be refunded.

10. Questions and document changes

The cancellation guide provides short instructions. This Policy's version and effective date identify the applicable text; material amendments follow the notice process in the Terms. Earlier transaction rights are preserved. Contact support@getprezlo.com.